24/7 Help Desk Services

In person, or over the phone, we will always provide the same amount of help for your IT issues! We understand that some issues simply cannot wait, which is why we provide 24/7 Help Desk Support for our Managed Service Clients!

When are you available?

We are available 24/7! Most commonly your issues will occur during working hours, and we are only one call away between the hours of 9 am-6 pm. If an issue occurs outside of that time, it will be deemed an “Emergency Call”.

How can we help over the phone?

You may be wondering just how exactly we can provide you with the same service over the phone that we could provide in person, it’s simple, Remote Desktop Services. We can actually connect to your devices over the internet, and help you solve any issues you may be running into.

What if the problem can’t be fixed over the phone?

An issue like hardware failure, device malfunctions, and other things that cannot be fixed virtually with the use of software may have to be fixed in person. But don’t worry, we will help provide the best temporary solution for you and get out in the field to help you as soon as possible!

What kind of issues can you fix?

Anything ranging from software problems to server connection issues, and even viruses! Anything that doesn’t involve a physical issue with the computer or connection can most likely be solved right over the phone!

How do I get these services?

If you are interested in our Managed Services with 24/7 Help Desk Support, all you need to do is contact us at (813) 240-7772, or fill out the form on our contact us webpage!

We strive to make your business less stressful with day-to-day IT support!